Refund policy
# Refund & Cancellation Policy – kxge.shop
*Effective Date:* [Insert Date]
At *kxge.shop*, customer satisfaction is our priority. We strive to provide high-quality pet products and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.
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# Order Cancellation
You may cancel your order before it has been processed or shipped.
* Orders can be cancelled within *12 hours* of placing the order.
* Once the order has been packed or shipped, it cannot be cancelled.
* To request a cancellation, please contact us immediately at *[support@petlux.com](mailto:support@kxge.shop)* with your Order ID.
If the cancellation is approved, your refund will be processed to the original payment method within *5–7 business days*.
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# Return Policy
We accept returns only under the following circumstances:
* You received a damaged product.
* You received a defective product.
* You received the wrong product.
* The product is missing parts or accessories.
To be eligible for a return:
* The request must be raised within *7 days* of delivery.
* The product must be unused, unwashed, and in its original packaging.
* All tags, labels, manuals, and accessories must be intact.
* Proof of purchase (Order ID or invoice) is required.
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# Non-Returnable Items
The following products cannot be returned:
* Used or opened pet products.
* Pet food, treats, or supplements once opened.
* Grooming products that have been used.
* Customized or personalized products.
* Products damaged due to misuse or improper handling.
* Clearance, sale, or promotional items (unless damaged or defective).
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# Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within *48 hours* of delivery.
Please include:
* Your Order ID
* Photos of the product
* Photos of the shipping package
* A brief description of the issue
Our team will review your request and provide a suitable resolution, such as a replacement or refund.
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# Refund Policy
Once the returned product is received and inspected:
* Approved refunds will be processed within *5–7 business days*.
* Refunds will be credited to the original payment method.
* For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI after verification.
Shipping charges (if any) are generally non-refundable unless the return is due to our error.
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# Replacement Policy
Eligible products may be replaced instead of refunded if:
* The item arrived damaged.
* The item is defective.
* You received the wrong product.
Replacement orders are usually dispatched within *2–5 business days* after approval.
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# Exchange Policy
Currently, *kxge fashion does not offer exchanges* for size, color, or change-of-mind purchases. If eligible, you may return the product according to this policy and place a new order separately.
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# Failed Deliveries
If an order is returned to us because:
* The customer provided an incorrect address,
* The customer was unavailable to receive the package, or
* Delivery was refused,
we may deduct applicable shipping charges before processing any eligible refund.
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# Late or Missing Refunds
If you have not received your refund:
1. Check your bank account.
2. Contact your card issuer or payment provider.
3. Contact your bank, as processing times may vary.
If you still have not received your refund after *7 business days*, please contact us.
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# Contact Us
For cancellation, return, refund, or replacement requests, contact:
*KXGE FASHION Customer Support*
Email: *[support@KXGE.SHOP](mailto:support@KXGE.SHOP)*
Website: *https://www.Kxge.shop *
Please include your *Order ID* in all communications for faster assistance.
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# Policy Updates
KXGE FASHION reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be posted on this page with the revised effective date.